Help Center
Making a new booking
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Maids in Black has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.
The following extra services are available if selected at checkout: Inside the fridge, inside the oven, green cleaning, inside windows, basement, move in/move out, laundry, and inside cabinets.
Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.
Recurring Cleaning
Maidsinblack offers weekly, bi-weekly (every two weeks), or monthly cleaning at a discounted rate. These cleanings are automatically scheduled on the same day and time based on the interval you select. We send a reminder email and text message to let you know of upcoming cleanings and at any time you can log into your account to skip or reschedule service.
One-off Cleaning
You can schedule one-off cleanings at any time. Please note discounts are available for recurring cleaning (and with recurring cleaning you benefit from convenient recurring service with the same cleaning professional)
Maids in Black offers move out cleanings as an extra priced service to reflect the extra time needed for baseboards, uncleaned carpets, and other areas that have been hidden by furniture for quite some time. Please note that we are unable to guarantee your deposit. In addition, your cleaning professional is unable to move heavy furniture or climb ladders, as per our safety policy.
Maids in Black only accepts credit/debit card payment for service, however your card is not charged until after service is completed. Please note that on the day before service a pre-authorization hold is made to your card. This is just a hold even though some banks may show this as a charge. The final charge takes place after your service is completed. Click to schedule service below.
Maids in Black cleaners are equipped with safe, family and pet friendly supplies and a vacuum at no extra charge to you. Please let us know if you would like to provide your own special supplies by adding a note to your account after you book.
If you would like to request a full green cleaning service please select this service on the booking form at checkout.
Please enter the giftcard code directly on our booking form at checkout and your price will be automatically updated to reflect the giftcard credit. You can also login to you account at any time to see your giftcard value.
Enter your referral code on the booking page and the price is automatically updated to reflect your account credits.
Please look up to see the top red bar for an up to date listing of our next available service date. If you do not see the red bar, click the red drop-down button to activate it in the upper right hand side of the website. Alternatively you will see up to date availability at checkout.
Maids in Black’s hours of operations are 8:30 am to 5:00 pm. Our last scheduled service starts at 4:30 pm. Please click to schedule service below.
Please login to you account and add your team request to your booking by leaving a comment in the notes. Alternatively, you can contact us here and let us know of your preferences. Please note that we make every effort to accommodate team requests but this is dependent on team schedule, vacation and other off days, and other issues that may arise.
Our two hour window allows us to handle the unpredictability of cleaning services. Homes are different sizes and require different levels of effort needed to make them clean. So predicting the time spent at a home is incredibly difficult. In addition, we have to deal with other unpredictable factors like traffic, weather etc. Thanks so much for understanding.
Our pricing is based on the number of bedrooms and bathrooms. Simply go to our booking page and enter this information and you will your price.
If you would like to request a full green cleaning service please select this service on the booking form at checkout.
Please login to you account and add your team request to your booking by leaving a comment in the notes. Alternatively, you can contact us here and let us know of your preferences. Please note that we make every effort to accommodate team requests but this is dependent on team schedule, vacation and other off days, and other issues that may arise.
My existing booking
Please contact us here and let us know and we will make any accommodations we can for you.
Please login to you account and add any instructions to your booking notes. Alternatively, you can contact us here and let us know.
Please login to you account and add any instructions to your booking. Alternatively, you can contact us here.
Please login to you account and add any parking instructions to your booking notes. Alternatively, you can contact us here and let us know.
Please login to you account and add any instructions to your booking notes. Alternatively, you can contact us here and let us know.
Maids in Black cleaners are equipped with safe, family and pet friendly supplies and a vacuum at no extra charge to you. Please let us know if you would like to provide your own special supplies by adding a note to your account after you book.
Please login to you account and update the credit card on file. Alternatively, you can contact us here.
Please login to you account and add the discount code to your booking or enter the discount code on the booking form as you book. Alternatively, you can contact us here.
Please note that a receipt is automatically emailed to you on the day of service. If you would like us to send another receipt, please contact us here.
Please contact us here so we can research the issue and get back to you quickly.
Tips are accepted and you can tip in cash. Alternatively, you can login to you account and add a tip to your booking as well. Please note that you can also contact us here and we can add this to your account as well.
Please contact us and we will look into this for you.
Please note we make every effort to send the requested team, but in situations where we cannot (sick days, vacation, or other issues), we send an alternative team. Every effort is made to contact you before service in case this happens.
Please contact us here to report any issues. Our goal is 100% happiness, and we will quickly address any issues you may have.
Please contact us here and we will try to figure out what’s going on asap!
If you have booked a cleaning based on an arrival window (8:30 to 10:30 for example), this denotes that the team can be there anytime during this period. We will reach out to you if there are any major issues however. Alternatively, please contact us here to check on your service.
If it is at least 24 hours before service, please login to you account and select a new date. Alternatively, you can contact us here and let us know.
Please login to you account to cancel your booking. Please note that there is a $70 cancellation fee if cancellation is made after 5pm on the day before service. Alternatively, you can contact us here and let us know.
My ACCOUNT
If it is at least 24 hours before service, please login to you account and select a new date. Alternatively, you can contact us here and let us know.
Please login to you account to cancel your booking. Please note that there is a $70 cancellation fee if cancellation is made after 5pm on the day before service. Alternatively, you can contact us here and let us know.
Please login to you account to update your credit card on file.
You can refer a friend to Maids in Black by sharing a unique referral link. When a friend books with your referral link, they will be eligible for a discount on their first booking. You will earn free credits to use toward future bookings when your friend completes their first booking.
To find your unique referral link login to you account and click the refer a friend link at the top. Alternatively you’ll find your link in your reminder emails as well.
You can redeem your referrals at any time by entering your referral code into the discount/promotion field on the booking form.
Please login to you account and add your team request to your booking by leaving a comment in the notes. Alternatively, you can contact us here and let us know of your preferences. Please note that we make every effort to accommodate team requests but this is dependent on team schedule, vacation and other off days, and other issues that may arise.
Please login to you account at this link to make changes to your bookings or to schedule new service. If you forget your password please select “I forgot my password” and you will be able to make password changes. Alternatively, you can contact us here for any assistance.
oUR SERVICE AREA
If you’re within the Washington DC Metro area, absolutely. If we can reach your home within one hour of Washington DC, you’re in like Flynn! : -)
Maids in Black is one of the leading providers of home cleaning services in the DC Metro area. There is no easier way to schedule professional home cleaning. Book Service in 3 easy steps:
1. Select the number of bedrooms and bathrooms in your home (round up bathrooms).
2. Select the available date/time that works best for you.
3. An experienced professional will show up and perform great service for you. Easy as 1-2-3.
Click here to Book easily in 60 seconds.
Maids in Black has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.
The following extra services are available if selected at checkout: Inside the fridge, inside the oven, green cleaning, inside windows, basement, move in/move out, laundry, and inside cabinets.
Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.
SEE CHECKLIST
oTHER QUESTIONS
Please login to you account and add your team request to your booking by leaving a comment in the notes. Alternatively, you can contact us here and let us know of your preferences. Please note that we make every effort to accommodate team requests but this is dependent on team schedule, vacation and other off days, and other issues that may arise.
It’s easy to apply to be a Maids in Black professional. You can apply at http://www.maidsinblack.com/application-form/
We would love to chat with you about any strategic partnership ideas you may have in mind. Please contact us and let us know. Our marketing team is always looking for cool collaborations and fun ventures. Look forward to hearing from you.
Found something that doesn’t quite work right on the site? Please let us know at this link and we’ll get right on it. Can’t thank you enough!