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In this FAQ section you can find all the information about our services
At Maids in Black, we’re proud to have one of the lowest turnover rates in the industry. On average, our cleaners stick with us for over five years and have cleaned more than 1,000 homes each. We’re thrilled to be the company that top-notch house cleaners love to work with!
Our 200% Satisfaction Guarantee means we are fully committed to providing you with the best cleaning service possible. If you’re not completely satisfied with your cleaning, let us know within 24 hours, and we’ll send a team back to re-clean the areas of concern at no additional cost. If you’re still not satisfied after the re-clean, we will work with you to make it right. Your happiness is our top priority!
We start with a team of two professional cleaners for most standard cleanings. For larger homes or spaces that require extra attention, we’ll send additional cleaners to ensure efficient and thorough service. Our goal is to complete your cleaning as effectively as possible while maintaining our high standards of quality. If you have specific preferences or special requests, feel free to let us know!
A regular clean is a standard maintenance cleaning that includes dusting, vacuuming, mopping, and general surface cleaning to keep your home fresh and tidy.
A deep clean is a more detailed and intensive service designed for homes that need extra attention. It includes everything in a regular clean, plus additional tasks like scrubbing baseboards, cleaning inside appliances (upon request), detailed bathroom scrubbing, and removing built-up grime in hard-to-reach areas. We typically recommend a deep clean for first-time cleanings, seasonal refreshes, or if it’s been a while since your last professional cleaning.
Our pricing depends on factors like the size of your home, the level of cleaning needed, and any special requests. To make it easy, we offer instant quotes—just provide a few details about your space, and we’ll give you an upfront price with no hidden fees. Get your instant quote today by visiting our website or contacting us directly!
A: Yes! Booking your cleaning service online is quick and easy. Simply visit our website, choose your service, enter your details, and schedule a time that works for you. You’ll receive instant confirmation, and our team will take care of the rest. Book your cleaning today in just a few clicks!
The duration of your cleaning depends on the size of your home and the level of service requested. On average, a standard cleaning takes 2-4 hours, while deep cleans or larger homes may take longer. We always focus on quality over speed, ensuring your space is thoroughly cleaned. If you’re on a tight schedule, let us know, and we’ll do our best to accommodate your needs!
Yes! We are fully bonded and insured for your peace of mind. This means you can trust that your home and belongings are protected while our team provides top-quality cleaning services. Your safety and satisfaction are our top priorities!
Yes! We offer same-day cleaning services based on availability. If you need a last-minute clean, contact us as soon as possible, and we’ll do our best to accommodate your request. Whether it’s for a surprise guest, an emergency clean-up, or just a busy schedule, we’re here to help!
Our standard home cleaning includes dusting, vacuuming, mopping, bathroom and kitchen cleaning, wiping down surfaces, and general tidying. We focus on high-traffic areas to keep your home fresh and clean.
It depends on your needs! We offer one-time, weekly, bi-weekly, and monthly cleaning options. Many customers prefer bi-weekly cleanings to maintain a consistently clean home.
No, we bring our own professional-grade cleaning products and equipment. However, if you prefer us to use specific products, just let us know!
We do our best to send the same cleaners for recurring services to ensure consistency. If a change is necessary, rest assured that all of our cleaners are trained to the same high standards.
It’s up to you! Many customers prefer to leave a key or provide access instructions. Our trusted team will clean your home while you go about your day.
We understand that plans change. Just let us know at least 24 hours in advance to reschedule or cancel without any fees.
Standard cleanings do not include inside appliances, but we can add this as an extra service. Let us know if you’d like your oven, fridge, or other appliances cleaned!
Booking is easy! You can schedule a cleaning online through our website or give us a call. Choose your preferred date and time, and we’ll handle the rest!
Yes! We offer same-day cleaning services based on availability. If you need a last-minute clean, contact us as soon as possible, and we’ll do our best to accommodate your request. Whether it’s for a surprise guest, an emergency clean-up, or just a busy schedule, we’re here to help!
Our office cleaning service includes dusting, vacuuming, mopping, disinfecting high-touch surfaces, emptying trash, cleaning restrooms, breakrooms, and common areas. We customize our services to fit your office’s specific needs.
This depends on the size of your office and foot traffic. We offer daily, weekly, bi-weekly, and monthly cleaning plans to keep your workspace clean and professional.
Yes! We provide after-hours and weekend cleaning services to minimize disruption to your business operations. Let us know your preferred schedule, and we’ll accommodate it.
Yes, we bring all necessary cleaning supplies and equipment. If you have specific product preferences, we’re happy to use them upon request.
Absolutely! We are fully insured and bonded, ensuring your office and assets are protected while we clean.
Yes! Whether you need deep cleaning, carpet cleaning, window washing, or sanitization of high-touch areas, we can customize a plan to meet your office’s specific needs.
Yes, we’ll need access to the office space. Many clients provide a key, security code, or access instructions, and we handle all entry securely and professionally.
Our cleaning staff is thoroughly vetted, trained, and held to high professional standards. We respect confidentiality and take every precaution to ensure your office remains secure.
Getting a quote is easy! Contact us via our website or phone, and we’ll provide a customized quote based on your office size and cleaning needs. Book your service today!
Our move-in/move-out cleaning includes a deep clean of the entire property, including floors, walls, baseboards, kitchens, bathrooms, and inside cabinets and drawers. We ensure the space is spotless and ready for new tenants or to meet landlord/real estate requirements.
While we can’t guarantee your bond refund, our thorough cleaning meets or exceeds most landlords’ and property managers’ expectations. We follow a detailed checklist to maximize your chances of getting your full deposit back.
Yes, we require electricity and running water to properly clean and sanitize the space. If utilities are turned off, please arrange for them to be reconnected before your scheduled cleaning.
The time varies based on the size and condition of the property, but most move-out cleanings take between 4-8 hours. Larger or heavily soiled properties may take longer.
Yes! Our move-in/move-out cleaning includes inside appliances (oven, fridge, microwave, dishwasher) to ensure they’re spotless for the next tenant.
No, you don’t have to be there. As long as we have access to the property, our team can complete the cleaning while you focus on your move.
Yes! If you need a last-minute end-of-lease cleaning, contact us as soon as possible. We’ll do our best to accommodate your request based on availability.
We stand by our 200% Satisfaction Guarantee. If there’s anything missed, let us know within 24 hours, and we’ll return to re-clean the areas at no extra cost.
Booking is easy! You can schedule online or call us for a customized quote based on your home’s size and cleaning needs. Secure your move-out cleaning today!
We offer a 200% Satisfaction Guarantee—if you’re not happy with our cleaning, let us know within 24 hours, and we’ll return to re-clean the areas of concern at no extra cost. Your satisfaction is our top priority!
If anything isn’t up to your expectations, simply reach out within 24 hours, and we’ll schedule a re-clean to fix any missed areas.
We prioritize re-cleans and will schedule a team to return as soon as possible—usually within 1-2 business days.
We do require you to be present for re-clean so you can sign off to make sure everything is perfect and to your standards.
If you’re still not satisfied after the re-clean, we’ll work with you to make things right. We take customer feedback seriously and will do our best to resolve any concerns.
The guarantee applies only to areas originally included in the cleaning service and must be requested within 24 hours of the initial cleaning. We do not cover new messes or damages outside our control.
Yes! Our 200% Satisfaction Guarantee applies to all standard, deep, office, and move-in/move-out cleanings.
Simply contact us by phone, email, or online within 24 hours of your cleaning. Let us know what needs attention, and we’ll take care of the rest!
We always appreciate feedback, whether it’s about improvements or praise for our team! Let us know how we can do better—we’re always looking to improve our services.
Our Airbnb cleaning includes a full reset of your property—dusting, vacuuming, mopping, kitchen and bathroom cleaning, changing linens, replenishing essentials (if provided), and making sure the space is guest-ready.
Yes! If you need linens and towels washed, we can include laundry service as part of the cleaning. Let us know if you have on-site laundry or if you’d like us to arrange off-site cleaning.
We offer same-day turnover cleaning to ensure your property is ready for the next guest. We work efficiently within check-out and check-in windows to provide a seamless transition.
Yes! If you provide restocking supplies, we’ll make sure everything is replenished for the next guest. If you’d like us to manage supplies for you, we can discuss restocking options.
Yes! Our cleaners keep an eye out for any damages or missing items and will report anything unusual so you can address it promptly with Airbnb or the guest.
Absolutely! We understand that every host has different preferences, and we’re happy to follow your specific cleaning checklist to maintain consistency.
If extra cleaning time is needed due to excessive mess or damage, we’ll notify you immediately and adjust the service accordingly. Additional charges may apply for extreme cases.
Yes! We can schedule regular cleanings based on your booking calendar to ensure your property is always guest-ready.
Booking is easy! You can schedule online or contact us directly to arrange one-time or recurring Airbnb cleanings. Let us know your check-in/check-out times, and we’ll take care of the rest!
We provide cleaning services for all types of events, including weddings, corporate events, birthday parties, private gatherings, conferences, and more. Whether it’s a small get-together or a large function, we’ve got you covered.
Yes! We offer pre-event cleaning to make sure your venue is spotless before guests arrive, and post-event cleaning to restore the space to its original condition after the event.
Post-event cleaning includes trash removal, floor cleaning, bathroom sanitation, table and surface wiping, stain removal, and restoring the venue to its pre-event state.
Yes! We offer same-day and overnight cleaning services to ensure the venue is cleaned as soon as your event ends. Just let us know your timeline, and we’ll accommodate it.
Absolutely! We handle trash collection, bagging, and disposal, including recycling, to leave your venue spotless and eco-friendly.
Cleaning time depends on the size of the venue and the level of cleaning required, but most post-event cleanings take 2-6 hours. Larger or heavily used venues may take longer.
Yes! We clean both indoor and outdoor event spaces, including patios, gardens, and open-air venues. We ensure every area is tidy and presentable.
We recommend booking at least a week in advance to secure your preferred time. However, we also offer last-minute event cleaning based on availability.
Simply contact us with details about your event, including the venue size, type of event, and cleaning needs. We’ll provide a customized quote and handle the rest!
Once you book a cleaning, you’ll receive a confirmation email with your service details. On the day of your appointment, our team will arrive at the scheduled time and complete the cleaning to your satisfaction.
Your card is only charged after the cleaning service is completed to ensure you are satisfied with our work.
We accept all major credit and debit cards. At this time, we do not accept cash or checks for security and convenience.
No, we do not require a deposit. However, a valid credit or debit card is needed to secure your appointment.
Tips are always appreciated but never required! If you’d like to tip, you can do so in cash or add a gratuity to your card payment after the service.
You can cancel or reschedule your cleaning at least 24 hours in advance with no penalty. Late cancellations may be subject to a fee.
After your payment is processed, you’ll receive an email receipt for your records. If you need an additional copy, let us know!
Yes! If you schedule weekly, bi-weekly, or monthly cleanings, we can securely store your payment details and charge your card after each completed service.
If your payment doesn’t go through, we’ll notify you immediately and work with you to resolve the issue. We may require payment before scheduling future services.
